Again in you come, you assess quickly, you run and find 'obsolete' part tucked in a back corner of a shelf. You come back and install and VOILA! All is back in working order!
Excellent service and appreciated the call from Brad this afternoon to check that I was happy with the job. Nice touch.
Superb communication, turned up exactly on time, tidy and respectful staff that were all fully vaccinated and wearing masks. Job done smoothly and quickly with excellent clean-up. Being in lockdown, I left it to them to select my taps and filter and I am thrilled with the result
Each time I talk to Karen at Laser Plumbing East Tamaki I come away feeling so good and so listened to. I come away thinking - does she own the business because she is one heck of an ambassador for it; you are a listener, an initiator, you know the business and the technical aspects and you are thorough. I would say you must be one of the best administrators I have dealt with
They were amazing. I am very busy at the moment. I was talking to a floor sander when they arrived. Water pressure in the shower was the issue. They pulled of the tap and plate saw there was no adjust capability in the plumbing. We discussed pulling of the lining and replacing the shower mixer - I had already suspected this would need to happen. They realised there was a inhibitor in the showerhead/hose restricting flow, so they went and got new ones and the situation was sorted. I asked if they could do some caulking - which they were happy to do, then they fixed my outside tap. I am a very happy and relieved customer.
Jaycob was superb. He quickly replaced our insinkerator, tidied up thoroughly, was friendly throughout, all while juggling Level 3 restrictions. Would highly recommend Laser East Tamaki for their professionalism
Fantastic service at such short notice. Professional in all aspects. Right from the lady in the office and wonderful service from Jaycob. Will certainly use Laser from now on. Thankyou so much
The customer service was great, from the time I called to when the plumber came to my house. He was well mannered, explained the problems well to us, cleaned during and after the job. First time to use this company and now have a fridge magnet on my fridge to always remember them! Thanks heaps
We've hit a few dead ends when it comes to plumbers. They either don't turn up or charge double (sometimes more!) than the original quote. We've used Laser twice now and both times we've been so impressed with the prompt care from your staff, quickness of service and price point. The plumber was very friendly, happy to accommodate and met us at an earlier time, and went the extra mile getting the job done. You guys are totally dependable. Awesome to see companies like yours with consistent service and friendly staff!
I have worked with Laser Plumbing East Tamaki for over 10 years. I've been consistently impressed with their promptness,workmanship and their communications. For big and small jobs, I've found them responsive and helpful. Recently Laser coordinated the whole job scheduling in the other trades and handling the communications which was a big bonus for me and got the job done much more efficiently. I wouldn't hesitate to recommend Laser Plumbing East Tamaki to anyone based on my experience with them.
Laser Plumbing East Tamaki has assisted with work from minor repairs to major work, including plumbing, drainage, gas and electrical work. Their excellent knowledge, great communication, skills, and customer focus have made our dealings to be a success for all stakeholders.
Most professional company I have ever worked for. From the owners through to the employees all great people, high standards and extremely good quality workmanship. Always looking after their clients and employees.
Laser ET will get my referral for any work done to your home or if you are a plumber looking for a job.
After my initial inquiry and email your response was excellent and timely and I appreciated the speedy attendance to the job.
I found the plumber to be an excellent workman. He made a quick assessment, procured the part needed and settled in to do a meticulous job of the replacement installation. My grandfather was a plumber so I am familiar with the old fashioned thorough way of going about the job of making water-tight joints. Your plumber did that and went beyond the immediate joints to make sure all was well for an enduring job. He was personable and relational and this builds trust. My faith in your industry has been restored after hearing horror stories in our neighborhood of experiences with new builds.
I am very happy to recommend Laser Plumbing to friends and relations.
Having used Laser Plumbing based in East Tamaki on 4 or 5 occasions for some residential work, I can honestly say that their punctuality, quality of work & pricing is excellent.
I have no problem in recommending them & will certainly use them again if the need arises.
The communication in real time from the plumber when onsite was very appreciated. He selected a more cost-effective solution for me that I wouldn't have expected to have been offered - well done on your honesty and looking out for your customers